I received more/less Cryptocurrency than the estimated amount in my order?

Transak at no point in the purchasing process holds funds(fiat or crypto) on the users behalf, for security and market risk mitigation reasons.

As a result, transactions are settled instantly upon receipt of bank payment.

Please note that bank transfers settle/process at differing time frames, and depend on the users choice of bank service provider and location, to know more about average bank processing times you can view this article

For illustration purposes:

User makes order on Transak as follows:

• Market Price (at the time of placing order) - EUR 10,000
• Estimated Crypto Amount - 1 BTC
• Total Payment - EUR 10,000
• Payment Method - EUR SEPA bank transfer (Processing time - 1 - 3 working days)

(Considering the transaction was made on Friday, the user's bank takes the maximum 3 working days to process it and settles the users bank transfer on 07 Jan 2020)

User's transactions will be executed as follow:

• Market Price (at time of bank transfer settlement) - EUR 9,000
• Actual Crypto Amount - 1.11111111 BTC
• Date of settlement - Tuesday 07 Jan 2020
• Total Payment - EUR 10,000
• Payment Method - EUR SEPA bank transfer (Processing time - 1 - 3 working days)

Please remember that this example is purely hypothetical and markets can move in either direction in the time between creation of order and settlement of bank transfer.

Transak does not at any point in time hold funds or release funds based on favourable market conditions. This delay is purely based on the user's choice of payment methods used and banking service provider.